BlazePod Help Center [EU]

<article data-article id="isPasted" style="box-sizing: border-box; position: relative; margin-bottom: 2.5rem !important; color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div itemprop="articleBody" style="box-sizing: border-box; margin-bottom: calc(var(--line-height-computed)); word-break: break-word;"><p style="box-sizing: border-box; margin: 0 0 calc(var(--line-height-computed));"><span style="box-sizing: border-box;">When ordering BlazePod, your credit card is</span> <span style="box-sizing: border-box;">charged at the time of purchase. BlazePod offers a 14 -day&#xA0;</span><a href="https://blazepod.co/pages/refund-policy" style="box-sizing: border-box; background-color: transparent; color: rgb(92, 198, 227); text-decoration: none;"><span style="box-sizing: border-box;">money-back guarantee</span></a><span style="box-sizing: border-box;">,&#xA0;</span><span style="box-sizing: border-box;">and a</span><a href="https://blazepod.co/pages/warranty" style="box-sizing: border-box; background-color: transparent; color: rgb(92, 198, 227); text-decoration: none;"><span style="box-sizing: border-box;">&#xA0;1-year warranty</span></a>. Please contact&#xA0;<a href="mailto:support@blazepod.com" style="box-sizing: border-box; background-color: transparent; color: rgb(92, 198, 227); text-decoration: none;">support@blazepod.com</a> if you have any questions regarding warranty or money-back guarantees.&#xA0;</p></div><div data-prevnext style="box-sizing: border-box;"><br></div></article><footer style="box-sizing: border-box; position: relative; padding: 2rem !important; background-color: var(--gray-lightest); border-radius: 4px; margin-bottom: 2.5rem !important; color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

When ordering BlazePod, your credit card is charged at the time of purchase. BlazePod offers a 14 -day money-back guarantee, and a 1-year warranty. Please contact support@blazepod.com if you have any questions regarding warranty or money-back guarant

When is my credit card charged?

Orders & Tracking ✈️​

Purchasing and Payment Processing

Before you buy

Taxes & VAT

Do you offer expedited shipping?

When will my order ship?

How can I change my shipping address?

What are your shipping rates?

Do you ship internationally?

What forms of payment do you accept?

Shipping

How do I sign up for 4 interest-free installments?

What is Klarna?

Why have I not received a confirmation email?

Where can I buy BlazePod?

How do I know that my transaction is secure?

Who do I contact for billing or payment related questions?

Getting Started Guide

What does the kit contain?

Unboxing

Getting Started: Settings & Profile

Getting Started: Connecting your Pods

Getting Started: Charging your Pods

Using BlazePod for the First Time

BlazePod in a nutshell!

What is BlazePod?

Join the BlazePod Community

BlazePod Community

Getting started 🤩​

Reactive Intelligence Wall: Setup Instructions (Inches)

Reactive Intelligence Wall: Setup Instructions (CM)

Reactive Intelligence Wall™

What is the "Training Hub"?

What are Performance Tests and where can they be found?

Benchmarks

Light Intensity

Get to know the app

Which athlete performance tests does BlazePod offer?

Performance Tests

Accessory: Wall Mount

Accessories

How do I use the straps?

How do I use the suction cup?

What is the BlazePod adaptor and how do I use it?

Can I go straight into using my Pods with my clients?

How to embed BlazePod as part of a circuit session

What type of training is BlazePod?

What are the predefined BlazePod activities?

What type of surface is best to use for the Pods?

Are the Pods motion sensitive (proximity sensor) or only touch activated?

How do I charge my Pods?

Are the Pods waterproof?

How durable are the Pods?

BlazePod Training

Using BlazePod 👋

After I hit one Pod, no other Pods light up...why?

Why isn't my Pod reacting to touch?

When I put the Pod on the charger it changes colors (red, blue, and green). Why does this happen?

Why aren't my Pods charging?

I think my BlazePod is damaged. How can I replace it?

Hardware

Phone Connectivity

What should I do when I get this message: "Oops... It seems there aren't enough connected Pods for this activity?"

Pods Connectivity

App Compatibility

Why does BlazePod take longer to load since I've updated?

Why did the activity stop in the middle?

I opened the app and couldn't find my Pods

I can see my Pods in the Pod settings, but can’t connect to them.

The BlazePod App

I can’t sign up

I can't log in

My User

Troubleshooting 😵‍💫

How can I contact customer support?

Contact for partnership, sales, distribution, & business development

BlazePod for Partners  👯‍♂️​

Privacy & Data Storage

Data & Privacy 🤫

I bought my Pods before the membership! Do I still have access to all the features?

When is my credit card charged?Updated a year ago